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1.6 Based on 31 reviews
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  • Customers like
    • Promises gave me a warm feeling until they broke them 2
    • Their promises 1
    • When it was over and i never had to deal with them again 1
  • Customers don't like
    • Being lied to 4
    • Bad customer service 3
    • Shipping process 2
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  • From mobile
  • 1 day ago
  • #926334

Was given two different stories about my shipment borrow the truck to pick up my shipment my son took a day off lost a day's wages I removed everything out of my garage ready for The Freight and it never showed up I was lied to twice in the same day.

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I contacted Saia in Denver to make sure our freight was delivered during working hours and was promised it would be on a Monday. It never showed so I called them on Tuesday and stated it was on the truck and would be delivered by 1pm. Ok its 1:00pm and called again and stated it would be 1:39pm. Its now 2pm and still no truck. They assured me it would be delivered and on time. This non delivery has completely shut down one of our production... Read more

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  • From mobile
  • Sep 02
  • #911934

Driver left oversized item on the street, because he did not wanted to put it next to the garage. We do not have a curb in our street. The guy was such an a..... And he blocked the driveway with that package.

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Poor customer service Problem with delivery Order processing issue Damaged or defective They failed to show up on 3 occasions and when they finally did come, half of the shipment was broken in half. The delivery man had a bad attitude and said, "Yeah, I figured it was broke," leading me to believe it was his mistake. I wasn't upset about it because mistakes happen. But, he told us we'd get a call the next day to schedule the new delivery. We... Read more

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They failed to show up on 3 occasions and when they finally did come, half of the shipment was broken in half. The delivery man had a bad attitude and said, "Yeah, I figured it was broke," leading me to believe it was his mistake. I wasn't upset about it because mistakes happen. But, he told us we'd get a call the next day to schedule the new delivery. We didn't hear from anyone for four days so I had to call them. Apparently, he never logged... Read more

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Unless you can wait 1 - 3 days extra for your freight do not use SAIA. Four last shipments came 1 - 3 days late. They are understaffed in Las Vegas. Getting shipments in from Menlo GA and Los Angeles CA. Customer service tried to get the terminal to make a late delivery to no avail.. Unless you can wait 1 - 3 days extra for your freight do not use SAIA. Four last shipments came 1 - 3 days late. They are understaffed in Las Vegas. ... Read more

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Saia - Damaged Freight/Don't Care
1 of 6

SAIA beat the *** out of a shipment; it was concealed damaged so it got signed before we realized...it was clearly a fork lift. We went through the channels (pictures, forms, etc.) but they wouldn't reimburse us for the damaged part; just delayed until they wore us down and we had to move on. Had to buy a new one from the Mfg. out of our own pocket...to the tune of $400. Probably all the freight companies are like this. You just gotta make... Read more

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Had ordered a bunk bed for my sons and the company I bought from used SAIA for shipping . I had to call to schedule delivery time and they no showed. Not once but six times over several days till I finally gave up and worked on getting money back from seller. They used every excuse imaginable even after catching and calling them on thier lies.Kept giving me later arrival times then at the end of the day a customer service rep told me the truck... Read more

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Called yesterday made my appointment for someone to be at my house from 10 to 3 to receive my shipment. Took off work and arranged for my son to be there to help. No delivery at 3:15 so called. Customer service says not even in my town have to reshedule. They sux!!!! Read more

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  • From mobile
  • May 19
  • #850947

I can't believe they would charge $101 to take a 30lbs box of the back of a truck. If the driver would have asked me I would have had one of our employees get it off. That is a ridiculous amount fo 30 seconds of work!!

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