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Saia called me to setup a time. arrived within 10 minutes of what they told me. Very friendly dude. Didn't take him long to unload and he was on his way. this is the second time they have delivered to my house in the last year. a snow blower once and a playground the...
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I liked
  • Friendly employee
  • Service
#1063542
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We are a distributor and we placed an order with our vendor and got an estimated ETA of 6/14 which was already a day later than it should have been. we called on 6/14 and they said it should be there that day but it never showed up. Next day (6/15) we called again and...
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2.5
#1061407
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Ordered chain link privacy slats from Your Fence Store .com. First delivery date was missed which meany I sat home from 10AM-5PM their window of delivery time. So I called and rescheduled. 2nd delivery date came and no delivery so called and found out shipment had been...
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Anonymous
Tom

We use Saia, Fed-Ex, UPS, ABF and Reddaway. Saia has been very reliable and very good to work with. Once the shipment leaves companies don't have control over the freight comp...

1.2
#1052139
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Saia - 4ftx 3ft package still lost day 4...

Saia
#1058535
1.0
They are very sloppy its ridiculous no one has any info for me they just keep running me around
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Saia Delivery Service Review

Saia
#1034017
2.0
Saia called me to schedule delivery between noon and 5. I called when they didn't show. They said the truck did not go out and would arrive the next day between noon and 5. When you call Saia they ask you to stay on the line for a survey, both times I called they hung up before the survey could begin. I guess that's how they improve survey results.
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Saia Delivery Service Review

Saia
#926334
1.0
Was given two different stories about my shipment borrow the truck to pick up my shipment my son took a day off lost a day's wages I removed everything out of my garage ready for The Freight and it never showed up I was lied to twice in the same day.
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Saia Vehicle Driver Review

Saia
#911934
1.3
Driver left oversized item on the street, because he did not wanted to put it next to the garage. We do not have a curb in our street. The guy was such an a..... And he blocked the driveway with that package.
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How does that happen? Others have commented on their experience with representatives confirming a delivery date - the date comes and goes, and then they find out it was loaded on the wrong truck. They can't even tell me it was loaded on the wrong truck - THEY CAN'T...
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#1051087
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Purchased a $2,500 large format printer on-line and I was informed the delivery is expected on a certain date. The day prior to the said delivery date, I received a call from SAIA stating a delivery date needs to be scheduled. Though I find it strange, I went on and...
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Anonymous
JNA

Same SAIA Service complaint;Delivery date came and gone, NO CALL NO UPDATE FROM SAIASHIPMENT IS SITTING AT THE LOCAL TERMINAL FOR 4 DAYS NOW.EXTREMELY UNSATISFACTORY I WILL NE...

1.0
#1022246
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I call them for quote and I gave them all the information they needed and I asked them for home delivery and lift gate which was extra I understood. When they delivered they changed me $530 extra. They told me I don't take it they will charge for re delivery plus...
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1.0
I didn't like
  • Nobody hear your voice
#1007971
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I was scheduled to have the tile arrive at my house between 10am-5pm on Monday. I took the day off work to receive the tile because they couldn't narrow down a delivery time to something smaller than the entire work day. Not only did the shipment not arrive, I didn't...
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Anonymous
Driver

This is unfortunate but simple to answer. Their dispatchers aren't really dispatchers, they're idiots that pass out papers with deliveries on them. They have NO problem sendi...

1.0
#1006007
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This company is a joke. In my career receiving shipments from real companies like FedEx, UPS, ***-Way and Estes I have never had an issue besides the occasional banged up box. Power Equipment in IL did their job and shipped out my stuff like champs. A new Cub Cadet...
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1.1
#1005009
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My company's experience with SAIA has been one that has demonstrated complete lack of professional behavior. They have very poor business practices, they add weight to 95% of their shipments, they only pay partial amounts on damage claims and there is a total lack of...
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#997118
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Saia - 60” TV DESTROYED CLAIMS OFFERS $2.20 TO SETTLE CLAIM, INSULTING.
Saia - 60” TV DESTROYED CLAIMS OFFERS $2.20 TO SETTLE CLAIM, INSULTING.
My experience with Saia is with a claim against a boxed flat screen TV. When the TV arrived along with some other items, the box looked good from the outside at pickup, however when I arrived home and removed the shrink wrap it was totally destroyed, the TV had heavy...
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I didn't like
  • Not accepting responsibility
#972555
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