Last week we booked shipment for our client through SAIA on a Monday night scheduled of for a Tuesday pickup. We needed the shipment to go from Corona CA to The San Francisco Bay Area scheduled for a Friday install (plenty of time). Not a cross country event. On...Read more
I didn't like
- Lack of care
i had a packaged from california 2 pallets of electronics talking about 10k worth of electronics . i paid extra for the 3 day delivery well it got here then the manager @saia kept making up lies & did not want to let go of my shipment as if they wanted to keep it i...Read more
I didn't like
- Bad customer service
I ordered an aviary from K9 Kennels, not a cheap item, and it was supposed to be delivered on a Friday. The log sheet showed SAIA had the item for at least two weeks. The log sheet showed there was a scheduled delivery for Friday, September 1, 2017 between the hours of...Read more
Saia - Poor delivery
7-11-17 failed to meet the delivery window between 10-2 also told me it would be delivered by 10am. I then went to work. Driver arrives at 330 contacts me saying he was there. I told him I was not there to receive the package. He said I would have to pay a second delivery charge. I told them to send the order back. This company is a joke. Yakima racks you should reconsider your delivery options.
Saia - 4ftx 3ft package still lost day 4...
They are very sloppy its ridiculous no one has any info for me they just keep running me around
Saia Delivery Service Review
Saia called me to schedule delivery between noon and 5. I called when they didn't show. They said the truck did not go out and would arrive the next day between noon and 5. When you call Saia they ask you to stay on the line for a survey, both times I called they hung up before the survey could begin. I guess that's how they improve survey results.
Saia Delivery Service Review
Was given two different stories about my shipment borrow the truck to pick up my shipment my son took a day off lost a day's wages I removed everything out of my garage ready for The Freight and it never showed up I was lied to twice in the same day.
Hello, I was driving down a road where they were doing construction so the lanes went from 3 to 1. a truck driver from YOUR company decided to take a right turn and cut me off. i had to slam on my breaks so hard and came inches from hitting the back of his truck. my...Read more
I ordered a bunk bed for my children recently, and the seller chose to ship with Saia. I'd never dealt with them before, but after this instance I can say that I will do everything I can to avoid them in the future if I'm given any choice at all. When the bed was...Read more
Shipment that left L.A. on Thursday and due in Northern California by Monday is still not delivered by the following Thursday. Lots of excuses but still no delivery. Now promised for Friday but I'll believe it when I see the truck pull up. Managers are uppity and don't...Read more
Ordered a $700 French Patio door from Texas. Delivery scheduled for Friday with a ridiculous 6 hour delivery window (Noon - 6:00 pm.) We live in the desert on a flat road that is not a through street with only 5 houses on this entire half-mile and can see a mile or...Read more
Saia called me to setup a time. arrived within 10 minutes of what they told me. Very friendly dude. Didn't take him long to unload and he was on his way. this is the second time they have delivered to my house in the last year. a snow blower once and a playground the...Read more
- Friendly employee
We are a distributor and we placed an order with our vendor and got an estimated ETA of 6/14 which was already a day later than it should have been. we called on 6/14 and they said it should be there that day but it never showed up. Next day (6/15) we called again and...Read more
Ordered chain link privacy slats from Your Fence Store .com. First delivery date was missed which meany I sat home from 10AM-5PM their window of delivery time. So I called and rescheduled. 2nd delivery date came and no delivery so called and found out shipment had been...Read more
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