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How does that happen? Others have commented on their experience with representatives confirming a delivery date - the date comes and goes, and then they find out it was loaded on the wrong truck. They can't even tell me it was loaded on the wrong truck - THEY CAN'T...
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#1051087
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Purchased a $2,500 large format printer on-line and I was informed the delivery is expected on a certain date. The day prior to the said delivery date, I received a call from SAIA stating a delivery date needs to be scheduled. Though I find it strange, I went on and...
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Anonymous
JNA

Same SAIA Service complaint;Delivery date came and gone, NO CALL NO UPDATE FROM SAIASHIPMENT IS SITTING AT THE LOCAL TERMINAL FOR 4 DAYS NOW.EXTREMELY UNSATISFACTORY I WILL NE...

1.0
#1022246
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I call them for quote and I gave them all the information they needed and I asked them for home delivery and lift gate which was extra I understood. When they delivered they changed me $530 extra. They told me I don't take it they will charge for re delivery plus...
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1.0
I didn't like
  • Nobody hear your voice
#1007971
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Saia Vehicle Driver Review

Saia
#911934
1.3
Details
Driver left oversized item on the street, because he did not wanted to put it next to the garage. We do not have a curb in our street. The guy was such an a..... And he blocked the driveway with that package.
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Saia Loading Service Review

Saia
#850947
2.7
Details
I can't believe they would charge $101 to take a 30lbs box of the back of a truck. If the driver would have asked me I would have had one of our employees get it off. That is a ridiculous amount fo 30 seconds of work!!
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Delivery Service
Exchange, Refund and Cancellation Policy
Insurance Quality
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Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
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Other Product Review

Saia
#791510
1.0
Details
Whats not to say that has not been posted in the threads so far! If you enjoy being lied to, lost time & money at your job while waiting for these fools and a ton of broken promises - then give Saia a call they will not let you down! How can this company operate this way? Spend the extra money and use someone else.
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Customer service
Diversity of Products or Services
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Saia Motor Freight Work Experience Review

Saia
#745589
5.0
Details
I started working for Saia 9 years ago. Best company i have ever worked or drove for. Bill S.
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I was scheduled to have the tile arrive at my house between 10am-5pm on Monday. I took the day off work to receive the tile because they couldn't narrow down a delivery time to something smaller than the entire work day. Not only did the shipment not arrive, I didn't...
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Anonymous
Driver

This is unfortunate but simple to answer. Their dispatchers aren't really dispatchers, they're idiots that pass out papers with deliveries on them. They have NO problem sendi...

1.0
#1006007
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This company is a joke. In my career receiving shipments from real companies like FedEx, UPS, ***-Way and Estes I have never had an issue besides the occasional banged up box. Power Equipment in IL did their job and shipped out my stuff like champs. A new Cub Cadet...
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1.1
#1005009
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My company's experience with SAIA has been one that has demonstrated complete lack of professional behavior. They have very poor business practices, they add weight to 95% of their shipments, they only pay partial amounts on damage claims and there is a total lack of...
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#997118
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Saia - 60” TV DESTROYED CLAIMS OFFERS $2.20 TO SETTLE CLAIM, INSULTING.
Saia - 60” TV DESTROYED CLAIMS OFFERS $2.20 TO SETTLE CLAIM, INSULTING.
My experience with Saia is with a claim against a boxed flat screen TV. When the TV arrived along with some other items, the box looked good from the outside at pickup, however when I arrived home and removed the shrink wrap it was totally destroyed, the TV had heavy...
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I didn't like
  • Not accepting responsibility
#972555
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I ship water fountains nation wide and used Saia one time. The fountain that was shipped arrived with fork lift holes through the side, ripped open packaging and when unwrapped there was 4 of 7 parts broken. All this was verified by the truck driver on the BOL. We...
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1.0
I didn't like
  • Did not pay claim
#966260
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When you make a large purchase and pay for delivery to your residence, you expect the delivery company to actually do their part of the job, which is to deliver your large item. That is NOT what you will get if you choose Saia LTL Motor Freight to deliver your...
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Anonymous
Anonymous

VERY similar experience yesterday with a 300+ lb package. Apparently, Sam's Warehouse uses them for delivery. The truck driver said there wasn't enough room for his truck in...

1.0
I didn't like
  • Cowardly drivers should not drive
#956244
Reply to reviews
This is the worst service I have ever had. If you want anything delivered, not just promised, avoid Saia company by any means. You will save your money, time and sanity. It's my THIRD week of trying to get my delivery. They couldn't locate the shipment, it's not loaded...
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2.0
I didn't like
  • Customer unfriendly delivery process
#953741
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