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Summary of Saia Customer Service Calls

10 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
03:25 AVG CALL DURATION
22% ISSUES RESOLVED

Customers Contact Saia to Ask about:

Shipping and Delivery:

  • “Shipping”
  • “Tracking”

Other:

  • “I put in an app, i wanted to see what you guy's think about me.”
  • “Pro number”

About Saia

Top 5 Likes about Saia

Service, Promises gave me a warm feeling until they broke them, When it was over and i never had to deal with them again, Their promises, Promises made me feel good until they broke them

Top 5 Dislikes about Saia

Bad customer service, Shipments re-classifications, Not being listened to and being hung up on mid sentence, Not accepting responsibility, Missed delivery

Summary

Saia line was started in 1924 in order to serve customers in hauling their goods. Thus the trucking company was established. Over the next few decades, Saia LTL Freight became one of the premier regional less-than-truckload(LTL) carriers in the United States with approximately 7.500 employees, with revenue exceeding $900 million annually, and serving the Midwest, South, Southwest, Pacific Northwest, and Western regions of the United States. The company has coverage over 34 states with a network of 147 terminals and produced products include regional and interregional LTL service, Customer Service Indicators, the industry-leading Guarantee, the Guaranteed Select set of products, assembly and distribution, truckload services and more than 10,000 pieces of equipment.

Saia reviews and complaints

Saia is ranked 174 out of 1866 in Transportation and Logistics category

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