Not resolved
2.5
Details
Customer service
Price Affordability
1 comment

SAIA beat the *** out of a shipment; it was concealed damaged so it got signed before we realized...it was clearly a fork lift.We went through the channels (pictures, forms, etc.) but they wouldn't reimburse us for the damaged part; just delayed until they wore us down and we had to move on.

Had to buy a new one from the Mfg. out of our own pocket...to the tune of $400.

Probably all the freight companies are like this.

You just gotta make the driver wait until you inspect every little detail.IOW, just assume you are either going to sign and take as/is with no recourse or refuse the whole item and wait for another one.

This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $600. The author is overall dissatisfied with Saia and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Saia.

Check out the best and the worst companies in Shipping category for more informed decision or compare Saia to other companies on our site.

Had an Experience with Saia?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1401458

You can voice any and all concerns in their #onequestionsurvey

#saialater

#saianexttuesday

You May Also Like