Saia - Damaged shipment, hid the damage and rejected claim
Did major damage to patio furniture (bent chair back ~4 inches) then took boxes from another shipment and covered the box damage so I couldn't see it. So I didn't note any damage on invoice.
I filled out all of the paperwork they asked for and supplied pictures, but of course the claim was rejected.
Also when I asked them to come and remove the damaged item, box & pallet and they refused.
When I tried to speak to them on the phone they were, uncaring and clinical. I felt like they knew that the claim was going to be rejected, so there was no reason to become involved.
Monetary Loss: $479.