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We are a furniture retailer in Seattle, WA. Our manufacturer from CA shipped items to us and Saia showed up unannounced. They would not release the shipment without a check. Now our inventory is slated for redelivery and we are forced to pay almost double of the original shipping cost (from CA), due to the redelivery charges associated. We are told that if we dispute the redelivery charge, our shipment will continue to be on hold indefinitely. Their manager, the only person who is authorized to waive this fee refuses to talk to us on the phone.

It is unreasonable to expect that our staff in our store would know exact dollar amount, and have a check ready without any prior indication. It is also unreasonable to expect that in a company, the person that is authorized to write checks, would also be the same person receiving inventory.

This is not about the redelivery fee but about principal. The fact that they refuse to admit fault, and their willingness to contribute to further delay of our shipment, speaks for itself. We ship and receive very frequently, rest assured I will never give another dime to this company again.

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our chemical supplier just dropped R&L trucking and picked up Saia. Big mistake so far 3 damaged shippments, 1 lost shippment.

And then we have called to ask how much the delivery will cost and Saia doesn't know!! WTH??


i work at saia and they treat their employees like ***. they are satans spawn. i am looking for another job.


"Furniture is not the most desireable freight so I imagine SAIA would be happy for you not to use their service again."

Are you a ***? Sounds like Saia is going to be a VERY happy company running everyone off. What's the most DESIRABLE freight you pinhead?


Obviously a bunch of dumba$$ Saia appologists on here. Saia will "review you as a customer and decide you're not a good one to have" ?!

That's a great attitude toward any potential customer in this economy.

What a bunch of arrogant idiots. No wonder your second rate company is tanking with your high school educated managment.


The fact that your shipment was shipped "driver collect" means you either have no credit with SAIA or you stiffed them before and they want their money upfront. The shipper must not have thought much of your credit either or they would have shipped pd. Furniture is not the most desireable freight so I imagine SAIA would be happy for you not to use their service again.


You are lucky they did not charge you a notification fee. You are responsible for telling your supplier to let the carrier know that you want to be notified prior to delivery.

As for the Reddaway guy, get your facts straight.

You guys used to be a huge presence around the country under different names. Guess who is going broke?

Guess who has closed terminals, been bought out, sold out? Union bas tards going down the tube.


when you ordered the freight didnt you expect it to show up. next time talk to the shipper and find out the cost of shipping and maybe find out what day its going to show up. lets recap: you order, they ship, delivery, costs money, did i miss something?


either you or the shipper has bad credit or no account with saia and your ignorance of the shipping contract cost you money. better luck next time loser!


Next time ship REDDAWAY. We'll work with ya :) .

I've worked for both companies. Laid off at Reddaway and reluctantly took a lower paying job with Saia. They are a 2nd rate LTL trucking company. Have people in Managerial positions who haven't a clue what it takes to run a trucking company and all that it entails.

Customer Service? Non Existant


You sound like the poor victim. If you had decent credit SAIA would not have demanded payment upon delivery.

Furniture retailers are some of the worse at paying their freight bills on time. I bet SAIA isn't the only carrier in your area that requires a check upon delivery.


You people think they dont treat any of you right...well they treat their employee's like sh*t !!


We are 18 miles from SLC and Saia chooses only to service our area on Tuesdays. This is unacceptable.

We have notified all our vendors not to use Saia or interline with Saia for any shipment coming to us. Incidentally, the drivers are polite, courteous and helpful. This is a management problem. A very unwise decision by the SL terminal.

Saia is the only freight company we have a problem with, the others come daily.

This is a problem because we had freight at the terminal in SLC for almost a week. We lose sales due to their complacency.


Saia always puts their customers first. This sounds like the customer was not ready for thier order and having to re-deliver even once or twice could result in an upset cusotmer.

No reason to put it all over the internet, as Saia is one of the better LTL Carriers in the nation.

If you have this big of a problem with Saia you should contact the General Offices if you cannot contact anyone at the local terminal. Be smart how you do things, because most likely Saia will "review" you as a customer and other LTL Carriers will see that you are not a good one to have!


I do beleive you ordered the frieght so its not like you didnt know it was on its way.Its your obligatation to be ready when it is delivered.


I you dont pay them for the freight they cant release the the freight to you ***. If they have to redeliver it cost them more money ***.

Do expect them to deliver it free? Oh never mind ***


Yeah I agree it sounds like your accounting dept dropped the ball. Someone there should have known there was a shipment coming and had a check ready and waiting. Seems to me you need to look in your building for the problem not at saia


I have been shipping all my freight through Blue Grace Logistics. I used to use SAIA until my "personal service" was gone.

My rep. at Blue Grace is Bill Demet. He makes all shipping easy and I get his personal cell number.

In addition, their pricing is much better than going direct.. Give Bill a call at 877-306-1274.


They can't release the freight if you owe them money ***. Thats like buying a car and driving it off the lot without signing any papers.

And yes it cost them money to deliver it so if they have to do it twice there will be a redelivery charge.


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