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How does any credible freight company lose a 500 lb. 4' x 4' x 2' pallet of product set for local delivery. UNBELIEVABLE. Should have been a one day delivery from my distributor to me - a 40 mile metro journey. First (day 1) they claim that the "paperwork made the...
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Anonymous
pat currie

saia is a freight company owned by yellow freight--they are the most ignorant freight companies that you will ever encounter--they destroy more freight and don't care. my co...

#1139955
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Last week we booked shipment for our client through SAIA on a Monday night scheduled of for a Tuesday pickup. We needed the shipment to go from Corona CA to The San Francisco Bay Area scheduled for a Friday install (plenty of time). Not a cross country event. On...
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1.4
I didn't like
  • Lack of care
  • Fees
#1131768
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i had a packaged from california 2 pallets of electronics talking about 10k worth of electronics . i paid extra for the 3 day delivery well it got here then the manager @saia kept making up lies & did not want to let go of my shipment as if they wanted to keep it i...
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2.1
I liked
  • Service
I didn't like
  • Bad customer service
#1101146
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Saia - 4ftx 3ft package still lost day 4...

Saia
#1058535
1.0
Details
They are very sloppy its ridiculous no one has any info for me they just keep running me around
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Saia Delivery Service Review

Saia
#1034017
2.0
Details
Saia called me to schedule delivery between noon and 5. I called when they didn't show. They said the truck did not go out and would arrive the next day between noon and 5. When you call Saia they ask you to stay on the line for a survey, both times I called they hung up before the survey could begin. I guess that's how they improve survey results.
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Customer service
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Saia Delivery Service Review

Saia
#926334
1.0
Details
Was given two different stories about my shipment borrow the truck to pick up my shipment my son took a day off lost a day's wages I removed everything out of my garage ready for The Freight and it never showed up I was lied to twice in the same day.
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Delivery Service

Saia Vehicle Driver Review

Saia
#911934
1.3
Details
Driver left oversized item on the street, because he did not wanted to put it next to the garage. We do not have a curb in our street. The guy was such an a..... And he blocked the driveway with that package.
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I ordered an aviary from K9 Kennels, not a cheap item, and it was supposed to be delivered on a Friday. The log sheet showed SAIA had the item for at least two weeks. The log sheet showed there was a scheduled delivery for Friday, September 1, 2017 between the hours of...
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1.0
I didn't like
  • Lack of response from company
  • And ill tell other people about them
#1098360
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Hello, I was driving down a road where they were doing construction so the lanes went from 3 to 1. a truck driver from YOUR company decided to take a right turn and cut me off. i had to slam on my breaks so hard and came inches from hitting the back of his truck. my...
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Anonymous
Anonymous

maybe you could have been paying more attention to the semi in front of you.

#1088873
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Saia will damage your shipments, then lie through their teeth
I ordered a bunk bed for my children recently, and the seller chose to ship with Saia. I'd never dealt with them before, but after this instance I can say that I will do everything I can to avoid them in the future if I'm given any choice at all. When the bed was...
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#1077306
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Shipment that left L.A. on Thursday and due in Northern California by Monday is still not delivered by the following Thursday. Lots of excuses but still no delivery. Now promised for Friday but I'll believe it when I see the truck pull up. Managers are uppity and don't...
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1.0
#1073848
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7-11-17 failed to meet the delivery window between 10-2 also told me it would be delivered by 10am. I then went to work. Driver arrives at 330 contacts me saying he was there. I told him I was not there to receive the package. He said I would have to pay a second...
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Anonymous
Spencer A

I would love to speak with you or whom ever handles your shipping, I work with Casestack we are a global logistics company & my focus is customer service. I would love to cha...

#1072955
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Ordered a $700 French Patio door from Texas. Delivery scheduled for Friday with a ridiculous 6 hour delivery window (Noon - 6:00 pm.) We live in the desert on a flat road that is not a through street with only 5 houses on this entire half-mile and can see a mile or...
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1.0
I liked
  • Csd agent there to answer call at fri 6 pm after driver no show
I didn't like
  • Driver lied we were not here next up extortion for redelivery
#1068424
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Contact Saia

Mailing Address:
11465 Johns Creek Parkway, Suite 400
Johns Creek, Georgia 30097
United States
Phone:
(800) 765-7242
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Saia called me to setup a time. arrived within 10 minutes of what they told me. Very friendly dude. Didn't take him long to unload and he was on his way. this is the second time they have delivered to my house in the last year. a snow blower once and a playground the...
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I liked
  • Friendly employee
  • Service
#1063542
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