Saia
Saia Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Saia has 1.4 star rating based on 139 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: There are no pros, Feeling like a big joke because no one took any action, Promises gave me a warm feeling until they broke them.
Cons: Bad customer service, Lack of communication and lack of scheduling, Lack of care.Recent recommendations regarding this business are as follows: "I wouldn't use SAIA in Central Oregon especially The Redmond OR Terminal", "Five stars", "It's seems this company does not care what consumers post on this web site so I recommend to leave the company you bought the product from a bad review about this company and ask them not to use it in the future that's the only thing that will get there attention is when there revenue stream drops.", "use a different company if you want your order delivered!", "Avoid".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Saia has 1.4 star rating based on 139 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: There are no pros, Feeling like a big joke because no one took any action, Promises gave me a warm feeling until they broke them.
Cons: Bad customer service, Lack of communication and lack of scheduling, Lack of care.Recent recommendations regarding this business are as follows: "I wouldn't use SAIA in Central Oregon especially The Redmond OR Terminal", "Five stars", "It's seems this company does not care what consumers post on this web site so I recommend to leave the company you bought the product from a bad review about this company and ask them not to use it in the future that's the only thing that will get there attention is when there revenue stream drops.", "use a different company if you want your order delivered!", "Avoid".
Most users ask Saia for the delivery of goods as a solution to their issues.
Consumers are not pleased with Turnaround Time and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Columbus, OhioCan’t get a call back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bend, Oregon5 piece shower for bathroom remodel from Freedom Showers.
The shower unit sat at the Redmond, OR warehouse for appox.1 month. I tried to contact the shipping manager numerous times and left messages!
She called back one time and set up a delivery for two days later at a certain time and asked if I would have some abled bodies to help with the unloading. At that time, I contacted my son-in law and a friend to help unload the shower.They both showed up at the set time given to me by your scheduler. We waited about 3 1/2 hours, and I told them to go back to their real jobs. So they both left.
I then called the Redmond Oregon warehouse again and no answer.I called the toll free # and they told me that it was never scheduled for delivery. So she then scheduled me for the next day. The next day, the driver called and showed up and my son in-law helped unload the shower. The driver said that there was no crate, just 5 cardboard boxes with the shower panals inside (of the 5 shower panels, 4 of them had damaged shower panels) The next morning, I called freedom showers and asked them if they shipped the showers crated and they said "YES".Our daughter called up an inspector and he showed up next am.
He looked at all the panels and took pics.. He said that the inspection report would be sent to you. I have not seen a copy of the report. My wife and I have both agreed that we paid for a new shower, we should get a new shower.
We paid your co. $300.00 to deliver the shower (on a palletized wooden crate)
User's recommendation: I wouldn't use SAIA in Central Oregon especially The Redmond OR Terminal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Irvine, CaliforniaImpossible To Call
Finding my shipment
User's recommendation: Five stars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newport, WashingtonDamaged apond delivery
- Helpfull drivers
Preferred solution: new seat would be nice, as for the paint I understand this is a piece of equipment and damage to the paint is to be expected but I would have like to been the one to scratch it first.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indianapolis, IndianaWhere is my order?
- Lack of communication and lack of scheduling
- Customer service
- Poor service
Preferred solution: Deliver product or service ordered
User's recommendation: use a different company if you want your order delivered!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service terrible attitude
- One man in customer service was understanding
- Inability to get someone help
- Bad customer service
- Shipping days was too long for the distance traveled
Preferred solution: I just want the damn item I paid $5500.00 for in a timely manor yes I under stand about being busy but when someone offers to pick it up and you want to charge extra wtf????
User's recommendation: It's seems this company does not care what consumers post on this web site so I recommend to leave the company you bought the product from a bad review about this company and ask them not to use it in the future that's the only thing that will get there attention is when there revenue stream drops.
Unsatisfied
Preferred solution: Full refund
User's recommendation: Avoid
Ripped off Dont ship with Saia!
Bait & switch
- Courteous drivers
- Bait&switch on shipping quotes
- Business practices
- Inaccurate quote
Preferred solution: Let the company propose a solution
User's recommendation: Call someone else. Don’t believe the rate quotes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Boynton Beach, FloridaPoor service
Yours is the worst shipping company I have dealt with, managers and supervisors are rude and not helpful. Amy S.
supervisor customer service And Wann Martinez. manager at west palm beach fl. The nicest one I spoke to was a truck driver. Product arrived Saturday night and since they did not tell original shipper that they were going to subcontract it out to another delivery company my product is going to have to wait another 3-5 days when it is less than 10 miles from delivery address.
I have never seen a company that doesnt work any longer hours or weekends when it is the busiest time of the year. I was told rudely by Amy that We dont do that. Obviously you have forgotten that the customer comes first, because if there are no customers there is no business. So I have to sit and wait (guess) when my product is going to arrive during Thanksgiving week when it is just 10 miles away and make arrangements to be there at a moments notice.
This is totally unacceptable for a company with 11,000 employees. Should have hired a guy with a van and would have gotten better service. And all the companys want our feedback sooo much.
Well here it iswhat are YOU going to do with it. Remember who pays the billsthe customer.
- Feeling like a big joke because no one took any action
- There are no pros
- Lack of management concern
- And ill tell other people about them
- Lack of response from company
Preferred solution: Deliver product or service ordered
User's recommendation: Look elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Myers, FloridaCorruption
- Kenny the delivery guy
- Extortion for delivery
- Lack of communication and lack of scheduling
- Inability to get someone help
Preferred solution: Price reduction
User's recommendation: Go elsewhere for LTL shipping.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible company
Preferred solution: Pay for lost wages on missed delivery appointments.
User's recommendation: Use another delivery company.
Fraud stealing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service
More lies and excuses
- Non
- 30 days still no delivery
Preferred solution: Let the company propose a solution
User's recommendation: Use anyone else.
My shipment was not complete
- Only worry about themselves
- Crooks
Preferred solution: Full refund
User's recommendation: Do not use this company
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