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When you make a large purchase and pay for delivery to your residence, you expect the delivery company to actually do their part of the job, which is to deliver your large item. That is NOT what you will get if you choose Saia LTL Motor Freight to deliver your...
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Anonymous
Anonymous

VERY similar experience yesterday with a 300+ lb package. Apparently, Sam's Warehouse uses them for delivery. The truck driver said there wasn't enough room for his truck in...

1.0
I didn't like
  • Cowardly drivers should not drive
#956244
Reply to reviews
This is the worst service I have ever had. If you want anything delivered, not just promised, avoid Saia company by any means. You will save your money, time and sanity. It's my THIRD week of trying to get my delivery. They couldn't locate the shipment, it's not loaded...
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2.0
I didn't like
  • Customer unfriendly delivery process
#953741
Reply to reviews
Reconsigned on 11/3, 2 different customer reps confirmed that it will go out for delivery on 11/4, told me at the end of 11/4 that it actually didn't go out for delivery. They then promised that it will got out for delivery on 11/7 morning. On 11/7 morning when I call...
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1.3
#950915
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Saia Customer Care Review

Saia
#668658
Don't be surprised by Saia's disregard for customers. I used to work there and will never forget my boss saying "I don't care what the customer wants!" Lousy company.
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Other Product Review

Saia
#648186
Very bad service and can not deliver your product without alot of phone calls to 20 different customer service people. Highly unrecommend
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Casket Shipping Review

Saia
#617009
So very disappointed in this company. They lost my Mother's casket. Yes, I said my mother's casket. Not some little urn. A great big, 240 pound, lavender, full sized casket. They have been looking for it for 6 days. Had to order a new casket. Hope it gets here in time and doesn't ship Asia.
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Positive Experience Review

Saia
#605193
4.3
Details
My shipment was delayed due to weather but customer service was very friendly and the app clerk called ahead to let me know it would be delayed. Everyone worked together to let me know and get it to me as fast as they could. The only complaint is the weather delay.
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driver came to my house for the delivery, put my package in the middle of my driveway, one night before they told me they would put it inside my garage, instead the middle of the driveway would be better they thought. not very nice people the driver or the customer...
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Anonymous
Anonymous

Not sure why you think curbside delivery means in your garage? You were lucky they at least got the delivery in the middle of your driveway. Stop whining.

Anonymous
Anonymous

Looks to me like a driveway full of snow. My guess is the driver couldn't pull his pallet jack with freight up your driveway. (Which isn't the drivers responsibility.) Curbsid...

1.0
I didn't like
  • There service and customer service sucks
  • Entireexperience
#932707
Reply to reviews
I contacted Saia in Denver to make sure our freight was delivered during working hours and was promised it would be on a Monday. It never showed so I called them on Tuesday and stated it was on the truck and would be delivered by 1pm. Ok its 1:00pm and called again...
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#922349
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Poor customer service Problem with delivery Order processing issue Damaged or defective They failed to show up on 3 occasions and when they finally did come, half of the shipment was broken in half. The delivery man had a bad attitude and said, "Yeah, I figured it was...
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1.0
I liked
  • When it was over and i never had to deal with them again
  • Promises made me feel good until they broke them
  • Feeling like a big joke because no one took any action
I didn't like
  • Inability to be put in contact with someone who could help
  • Not accepting responsibility
  • Being lied to by delivery man and cust serv on diff occasinos
#878974
Reply to reviews
They failed to show up on 3 occasions and when they finally did come, half of the shipment was broken in half. The delivery man had a bad attitude and said, "Yeah, I figured it was broke," leading me to believe it was his mistake. I wasn't upset about it because...
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#878973
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Unless you can wait 1 - 3 days extra for your freight do not use SAIA. Four last shipments came 1 - 3 days late. They are understaffed in Las Vegas. Getting shipments in from Menlo GA and Los Angeles CA. Customer service tried to get the terminal to make a late...
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2.0
#875502
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Saia - Damaged Freight/Don't Care
Saia - Damaged Freight/Don't Care
Saia - Damaged Freight/Don't Care
Saia - Damaged Freight/Don't Care
Saia - Damaged Freight/Don't Care
Saia - Damaged Freight/Don't Care
SAIA beat the *** out of a shipment; it was concealed damaged so it got signed before we realized...it was clearly a fork lift. We went through the channels (pictures, forms, etc.) but they wouldn't reimburse us for the damaged part; just delayed until they wore us...
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Anonymous
Trollesaurusrex92

You can voice any and all concerns in their #onequestionsurvey#saialater#saianexttuesday

2.5
#870674
Reply to reviews
Had ordered a bunk bed for my sons and the company I bought from used SAIA for shipping . I had to call to schedule delivery time and they no showed. Not once but six times over several days till I finally gave up and worked on getting money back from seller. They...
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#865114
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