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Reconsigned on 11/3, 2 different customer reps confirmed that it will go out for delivery on 11/4, told me at the end of 11/4 that it actually didn't go out for delivery. They then promised that it will got out for delivery on 11/7 morning. On 11/7 morning when I call...
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1.3
#950915
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driver came to my house for the delivery, put my package in the middle of my driveway, one night before they told me they would put it inside my garage, instead the middle of the driveway would be better they thought. not very nice people the driver or the customer...
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Anonymous
Anonymous

Not sure why you think curbside delivery means in your garage? You were lucky they at least got the delivery in the middle of your driveway. Stop whining.

Anonymous
Anonymous

Looks to me like a driveway full of snow. My guess is the driver couldn't pull his pallet jack with freight up your driveway. (Which isn't the drivers responsibility.) Curbsid...

1.0
I didn't like
  • There service and customer service sucks
  • Entireexperience
#932707
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I contacted Saia in Denver to make sure our freight was delivered during working hours and was promised it would be on a Monday. It never showed so I called them on Tuesday and stated it was on the truck and would be delivered by 1pm. Ok its 1:00pm and called again...
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#922349
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Saia Motor Freight Work Experience Review

Saia
#735459
The dock worker jobs in Fort Smith Arkansas is the worst on train job in the state the workers don't even have no character about their self customer service and work technique is pitiful I worked there for a month and I just had to tell the boss I quit this place is full of s*** they damage more product and they haul off
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Saia Customer Care Review

Saia
#668658
Don't be surprised by Saia's disregard for customers. I used to work there and will never forget my boss saying "I don't care what the customer wants!" Lousy company.
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Other Product Review

Saia
#648186
Very bad service and can not deliver your product without alot of phone calls to 20 different customer service people. Highly unrecommend
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Casket Shipping Review

Saia
#617009
So very disappointed in this company. They lost my Mother's casket. Yes, I said my mother's casket. Not some little urn. A great big, 240 pound, lavender, full sized casket. They have been looking for it for 6 days. Had to order a new casket. Hope it gets here in time and doesn't ship Asia.
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Poor customer service Problem with delivery Order processing issue Damaged or defective They failed to show up on 3 occasions and when they finally did come, half of the shipment was broken in half. The delivery man had a bad attitude and said, "Yeah, I figured it was...
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1.0
I liked
  • When it was over and i never had to deal with them again
  • Promises made me feel good until they broke them
  • Feeling like a big joke because no one took any action
I didn't like
  • Being lied to by delivery man and cust serv on diff occasinos
  • Not being listened to and being hung up on mid sentence
  • Not accepting responsibility
#878974
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They failed to show up on 3 occasions and when they finally did come, half of the shipment was broken in half. The delivery man had a bad attitude and said, "Yeah, I figured it was broke," leading me to believe it was his mistake. I wasn't upset about it because...
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#878973
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Unless you can wait 1 - 3 days extra for your freight do not use SAIA. Four last shipments came 1 - 3 days late. They are understaffed in Las Vegas. Getting shipments in from Menlo GA and Los Angeles CA. Customer service tried to get the terminal to make a late...
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2.0
#875502
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Saia - Damaged Freight/Don't Care
Saia - Damaged Freight/Don't Care
Saia - Damaged Freight/Don't Care
Saia - Damaged Freight/Don't Care
Saia - Damaged Freight/Don't Care
Saia - Damaged Freight/Don't Care
SAIA beat the *** out of a shipment; it was concealed damaged so it got signed before we realized...it was clearly a fork lift. We went through the channels (pictures, forms, etc.) but they wouldn't reimburse us for the damaged part; just delayed until they wore us...
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2.5
#870674
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Had ordered a bunk bed for my sons and the company I bought from used SAIA for shipping . I had to call to schedule delivery time and they no showed. Not once but six times over several days till I finally gave up and worked on getting money back from seller. They...
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#865114
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Called yesterday made my appointment for someone to be at my house from 10 to 3 to receive my shipment. Took off work and arranged for my son to be there to help. No delivery at 3:15 so called. Customer service says not even in my town have to reshedule. They sux!!!!
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Anonymous
Anonymous

pro number? just wondering where you are in location to their terminal. Some points are over 2 hours from the terminals and sending a driver out that way can be a hard task if...

1.0
#859459
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DRIVERS MISSING DELIVERY AND making excuses. Dispatchers saying that will be done. Managers saying "we are doing our best" Customer service apologizing for everything but not resolving anything. No one can talk to the driver because, it is busy..... What kind of...
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1.0
#847403
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