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Last week we booked shipment for our client through SAIA on a Monday night scheduled of for a Tuesday pickup. We needed the shipment to go from Corona CA to The San Francisco Bay Area scheduled for a Friday install (plenty of time). Not a cross country event. On...
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1.6
I didn't like
  • Lack of care
  • Fees
#1131768
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i had a packaged from california 2 pallets of electronics talking about 10k worth of electronics . i paid extra for the 3 day delivery well it got here then the manager @saia kept making up lies & did not want to let go of my shipment as if they wanted to keep it i...
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2.3
I liked
  • Service
I didn't like
  • Bad customer service
#1101146
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I ordered an aviary from K9 Kennels, not a cheap item, and it was supposed to be delivered on a Friday. The log sheet showed SAIA had the item for at least two weeks. The log sheet showed there was a scheduled delivery for Friday, September 1, 2017 between the hours of...
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1.0
I didn't like
  • And ill tell other people about them
  • Lack of response from company
#1098360
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Hello, I was driving down a road where they were doing construction so the lanes went from 3 to 1. a truck driver from YOUR company decided to take a right turn and cut me off. i had to slam on my breaks so hard and came inches from hitting the back of his truck. my...
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Anonymous
Anonymous

maybe you could have been paying more attention to the semi in front of you.

#1088873
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Saia will damage your shipments, then lie through their teeth
I ordered a bunk bed for my children recently, and the seller chose to ship with Saia. I'd never dealt with them before, but after this instance I can say that I will do everything I can to avoid them in the future if I'm given any choice at all. When the bed was...
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#1077306
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Shipment that left L.A. on Thursday and due in Northern California by Monday is still not delivered by the following Thursday. Lots of excuses but still no delivery. Now promised for Friday but I'll believe it when I see the truck pull up. Managers are uppity and don't...
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1.0
#1073848
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7-11-17 failed to meet the delivery window between 10-2 also told me it would be delivered by 10am. I then went to work. Driver arrives at 330 contacts me saying he was there. I told him I was not there to receive the package. He said I would have to pay a second...
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Anonymous
Spencer A

I would love to speak with you or whom ever handles your shipping, I work with Casestack we are a global logistics company & my focus is customer service. I would love to cha...

#1072955
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Ordered a $700 French Patio door from Texas. Delivery scheduled for Friday with a ridiculous 6 hour delivery window (Noon - 6:00 pm.) We live in the desert on a flat road that is not a through street with only 5 houses on this entire half-mile and can see a mile or...
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I liked
  • Csd agent there to answer call at fri 6 pm after driver no show
I didn't like
  • Driver lied we were not here next up extortion for redelivery
#1068424
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Saia called me to setup a time. arrived within 10 minutes of what they told me. Very friendly dude. Didn't take him long to unload and he was on his way. this is the second time they have delivered to my house in the last year. a snow blower once and a playground the...
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Anonymous
FactsAreImportant

This post seems like a plant. Who would bother to post a good review on a Pi$$edCustomer complaint-based website? I doubt the intregity of this review post.

I liked
  • Service
  • Friendly employee
#1063542
Reply to reviews
We are a distributor and we placed an order with our vendor and got an estimated ETA of 6/14 which was already a day later than it should have been. we called on 6/14 and they said it should be there that day but it never showed up. Next day (6/15) we called again and...
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2.5
#1061407
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