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I put in a order for pool chemicals for hotel through Ecolab on 06/11/2018

I received a email it will delivered on 06/15/2018 I did a follow up call on 06/18/2018 I was told it was out for delivery and it will be here for sure on 06/19/18 between 6:00pm and 7:00pm. So I stayed late to receive the order but to my surprise no delivery made!

I called again today and at this time on 06/20/2018 still no chemicals. So at this point I had to close the pool in the busiest time of the year. I can't get back all the bad surveys we received because of it.

It sounds like to me Saia doesn't have enough hazardous material drivers on board. I hope they can get it figured out soon!

Product or Service Mentioned: Saia Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: When it comes to pool chemicals it should have priority!.

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Nope, that’s just SAIA. Shipments from them for non hazardous materials are not delivered on the dates they say or are paid to be delivered as they state they will be.

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