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I put in a order for pool chemicals for hotel through Ecolab on 06/11/2018

I received a email it will delivered on 06/15/2018 I did a follow up call on 06/18/2018 I was told it was out for delivery and it will be here for sure on 06/19/18 between 6:00pm and 7:00pm. So I stayed late to receive the order but to my surprise no delivery made!

I called again today and at this time on 06/20/2018 still no chemicals. So at this point I had to close the pool in the busiest time of the year. I can't get back all the bad surveys we received because of it.

It sounds like to me Saia doesn't have enough hazardous material drivers on board. I hope they can get it figured out soon!

Reason of review: Problem with delivery.

Preferred solution: When it comes to pool chemicals it should have priority!.

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Anonymous
#1510200

Nope, that’s just SAIA. Shipments from them for non hazardous materials are not delivered on the dates they say or are paid to be delivered as they state they will be.

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