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1.2

Saia

I am very unhappy with the services I received. I was relying on this company to deliver safely and in one piece the sculpture I have been Working on for over a year.

Instead I got a broken sculpture delivered to the location. Dropped off at the WRONG area..Also on the BOL it stated Guarenteed delivery after 1 pm and before 5 pm...paid for this AND it was delivered at 10:20 AM. I had SPECIFIC instructions ON CRATE, PHOTO with the delivery location, the address for the PLAZA on the BOL (which was open for getting in to deliver) Instead it was dropped off around the corner half around the block on OPPOSITE side of the building. At time we checked the packages and thought they looked safe. But when we took off the walls crate it was broken in several places. The material used is stronger than concrete and would have to have been handled extremely careless and rough. The broken peices were well inside the walls crate and wrapped heavy in bubble wrap.

This can and might cost me sale of my sculpture or even the votes to win at the event I have my peice entered in...and this will be huge loss for me. We arrived around 1:30 driving from home (4 hrs) to meet the truck, up to this time the tracking still said it was in the terminal and NOT on truck yet... later that evening did i check and find out it was delivered at 10:20 am, and not after 1 as the BOL stated...

I am beyond Angry what I worked so hard on was treated casually and as if it didn't matter to the company or the drivers.

Reason of review: Damaged or defective.

Monetary Loss: $40000.

Preferred solution: REFUND MY COST and LIABILITY on CLAIM.

Saia Cons: Lack of communication and lack of scheduling, Customer unfriendly delivery process, And will not pay for what they distroyed, Anything about this company.

Location: 3440 Janes Ave, Saginaw, MI 48601, USA

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If this was so important and worth $40,000, why didn't you insure it for that? Why would you use a cutrate freight company to ship it? Also, wishing the sculpture was worth $40,000 to same crazy buyer doesn't make it so.

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