Customer service
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Shipment that left L.A. on Thursday and due in Northern California by Monday is still not delivered by the following Thursday.

Lots of excuses but still no delivery. Now promised for Friday but I'll believe it when I see the truck pull up. Managers are uppity and don't give a *** about meeting commitments. Will never ship by Saia again and recommend that you don't either.

They used the size of the shipment as an excuse. You are in the freight business and are supposed to handle anything that fits in the trailer.

You didn't want to haul it? You shouldn't have picked it up then.

Product or Service Mentioned: Saia Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

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