My company has used Saia Freight off and on for many years, this was the first time I personally chose to use them. It was 210# crate of machine parts shipped to another machine shop.
I got a quote online but when we received the bill it was much higher than the quote. I contacted Saia and they informed me they had added a $95 charge for a residential delivery (who would deliver a 201# crate to someone's house?)because they didn't think our customer was a real business. I sent them a link to the company's address to prove it was not a residential delivery and they did agree to remove this charge. There was also a bogus $16 "single shipment fee" that was left off of the quote.
On top of all this, the rep.
I was in contact with was pretty rude and didn't seem to take me seriously. Saia just lost all of our business.
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